If we are unable to repair the bag, we will suggest alternative options. For these customers, we offer courteous, responsive service and the highest quality repairs and refurbishment at a reasonable cost. We do have many customers with well-traveled bags more than five years old, that they would like to have refurbished or repaired. In those cases where our warranty does not apply, your local service center will provide you with an estimate of any repair and return shipping costs that may be incurred. If your item does need to be sent to our facility, we will repair it quickly and ship it back at no additional cost to you.
#Tumi alpha zip pouch free
Many repairs can actually be handled in the TUMI store, free of charge.
In some cases there may be a nominal processing fee. Your only responsibility is to ship your item to us for repair, postage paid, or take it to a TUMI store or authorized TUMI dealer, who will be happy to process the repair. Normal wear and tear for TUMI Outerwear does not include lost or missing buttons, torn fabrics or leathers or cosmetic damage as described above. Other damages not covered are damage resulting from abuse, cosmetic damage (such as scratched leather or stained fabrics) and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses.
Damage claims in transit cases should be filed against the carrier. For years two through five, we do not cover damage caused by airlines or other transit damage. YEARS TWO THROUGH FIVE ON TRAVEL BAGS, BUSINESS CASES, CROSS BODY BAGS, TOTES, BACKPACKS AND HANDBAGS AND SECOND YEAR FOR WALLETS, ACCESSORIES AND OUTERWEAR: YOU ARE COVERED FOR MANUFACTURING DEFECTS AND NORMAL WEAR AND TEAR.įrom the second through the fifth year you own your TUMI travel item, business case or other bag, and for the second year for wallets or accessories, TUMI will repair any item that is damaged due to normal wear and tear, or defective in materials or workmanship, including any structural defects (such as defective handles, zippers, or locks). Damages not covered are damage resulting from abuse, cosmetic damage (such as scratched leather or stained fabrics), and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses. If we determine that a replacement product is not available, we will provide you with a product of comparable value. If we determine that the product is damaged beyond repair, we will replace it. With limited exceptions, if your TUMI product is damaged during the first twelve (12) months you own it– including damage caused by normal wear and tear, airline handling, or other transit damage–TUMI will cover all repair expenses, including shipping costs to and from our repair facility. TUMI's warranty extends to the original owner it is straightforward and comprehensive, and just part of the total TUMI ownership experience. For five (5) years after you purchase a TUMI product from one of our travel, business, or bag collections, or two (2) years for any wallet or accessory, from an authorized TUMI store or dealer, you will be covered by our Limited Warranty.You will experience world-class, after-sales customer service.You will enjoy using our innovative products that are designed and manufactured to be the best.Specifically, we make three commitments to our customers: TUMI's comprehensive product coverage is reflective of our commitment to our consumer's ongoing satisfaction. Since 1975, TUMI has been dedicated to providing our customers with an outstanding ownership experience. Zip entry to main compartment, Zip entry to laptop compartment (fits 15 screens), 2 front U-zip pockets, Built-in USB port, Gusseted front straight-zip pocket, 2 side-zip pockets (one with water-resistant lining), Padded adjustable straps.Welcome to the world of TUMI - the leading international brand of travel, business and lifestyle accessories. Padded tablet pocket, 3 open pockets (one for files), Open pocket (houses USB cable), Zip pocket, 3 media pockets, 3 card pockets, Pen loops, Key leash, TUMI Tracer® Part of our Alpha 3 Collection, iconic business and travel pieces that bring together innovative design, superior performance, and best in class functionality. The roomy design features a dedicated space for your laptop and tablet, as well as numerous interior and exterior pockets ready for files and other essentials. This brief pack is like a small office-it fits everything you need for work and lets you carry it comfortably with ease-premium in design feature, it’s even equipped with a built-in USB port to keep you connected on the go.